FAQ

Bluetooth remote control connection to Dartfish Express
You may have spotted a new icon in Express's recording screen, right next to the Record button. It looks like a remote control icon, doesn't...
Sun, 2 Jul, 2017 at 10:34 AM
Dartfish or RTSP cameras not detected
There is a per-app Apple permission called Local Network  to access some functionalities on the local network. The app is prompting the user the first time...
Wed, 15 Mar, 2023 at 9:46 AM
Differences between Dartfish Express for iOS and Android
The following features are not yet available in the Android version of Express: Still shot sharing Voice notes Trim videos Export video to Gallery (equ...
Mon, 28 Aug, 2023 at 12:11 PM
How private are the videos which I share?
Dartish Express provides two ways of sharing video via the internet: myDartfish Smart Cloud - if you have a myDartfish subscription Dartfish.tv channel -...
Wed, 1 Dec, 2021 at 4:17 PM
How to cancel a subscription purchased via Apple iTunes and App Stores
If a subscription has been purchased on an Apple mobile device, then this subscription can be managed by following the instructions on Apple Support website...
Thu, 9 Feb, 2023 at 11:30 AM
How to cancel a subscription purchased via Google Play Store ?
If a subscription has been purchased on an Android mobile device, then this subscription can be managed by following the instructions on Google Support webs...
Wed, 8 Feb, 2023 at 8:48 AM
How to request a refund for a subscription purchased via Apple iTunes and App Stores
The said subscription will appear as an "App Store subscription" on the account settings page of the dartfish.tv account.  Note that for ...
Thu, 9 Feb, 2023 at 11:28 AM
How to request a refund for a subscription purchased via Google Play
The said subscription will appear as an "Google Play subscription" on the account settings page of the dartfish.tv account.  Note that for...
Wed, 8 Feb, 2023 at 8:51 AM
Problem logging in : "The request has failed. Please check your connectivity. Do you want to retry now?"
Since the 30th of September 2021, a security standard certificate expired. This impacted all "old" devices : https://letsencrypt.org/docs/dst-roo...
Wed, 6 Oct, 2021 at 4:35 PM
Where is Dartfish Express Stand alone ?
Dartfish Express stand alone has been removed from the Google Play store in June 2022 and from the Apple App store in January 2023. This app is not suppo...
Wed, 14 Feb, 2024 at 9:16 AM